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Lexus tops satisfaction survey...again


For the eleventh year in a row, Lexus has topped the J.D. Power Owner Satisfaction survey

Scoring 845 points on a 1000 point scale, Toyota's luxury arm ranked 51 points higher than the industry average, and 12 points ahead of second place winner, Honda.

The results are tallied from online interviews with new car owners, the average vehicle age being two years. This year's study surveyed the opinions of 16,840 participants.

At the model level, Honda took home two awards for the Accord (upper medium car) and Jazz (small car).

Other category winners include the BMW 5 Series which tied with the Mercedes-Benz E-Class in the executive luxury car division; Lexus IS (compact executive car); Skoda Octavia (lower medium car); Citroen C3 Picasso (MPV) and Toyota Aygo (city car).

The survey results also showed that vehicle ownership satisfaction has increased in the past 12 months, particularly in the MPV segment.

See a range of Lexus for sale.

Top Ten List:

1) Lexus (845 pts)
2) Honda (833 pts)
3) Skoda & Jaguar (825 pts)
4) MINI (822 pts)
5) Mercedes-Benz (821 pts)
6) BMW (817 pts)
7) Audi (812 pts)
8) Volvo (811 pts)
9) Alfa Romeo, Toyota, Volkswagen (805 pts)
10) Nissan (802 pts)


1) Lexus IS range (854 pts)
2) Honda Accord (852 pts)
3) Lexus RX range (843 pts)
4) Honda CR-V (842 pts)
5) Toyota Prius (839 pts)
6) Toyota RAV4 (834 pts)
7) BMW 5 Series range & Mercedes-Benz E-Class range (833 pts)
8) Honda Jazz (832 pts)
9) Citroen C3 Picasso, Mercedes-Benz C-Class range & Skoda Octavia (831 pts)
10) Honda Civic (827 pts)

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