AA Roadservice will continue to meet the needs of its members in the event of industrial action threatened by contact centre employees, following a stop-work meeting yesterday afternoon.
AA spokesman Liam Baldwin says ensuring that members are not left stranded is the club’s first priority. “We will ensure we can cover any disruption caused to our service,” Mr Baldwin says.
“While we’ll endeavour to minimise any impact on our members, it’s possible that there will be delays to answering calls for roadside assistance at peak periods.”
The EPMU and the AA have been in negotiations for a new consolidated collective employment agreement covering its three contact centres.
The AA is also in negotiation with AA Roadservice officers and vehicle inspectors on a new collective agreement and further talks are being scheduled.
Mr Baldwin commented: “The AA is a 24-hour operation that has moving peaks and troughs throughout the year. We’re a member organisation and their expectation is that the AA will always come to the rescue in the shortest possible time. That’s the minimum standard we must provide.”